Privacy Policy

Amari Medical Institute is committed to protecting your privacy and maintaining the confidentiality of your personal and medical information. This Privacy Policy explains how we collect, use, disclose and safeguard information when you visit our website or communicate with us regarding our services.

1. Who We Are

Amari Medical Institute S. de R.L. de C.V. is a medically supervised treatment facility located in the Riviera Maya, Mexico. We operate under applicable Mexican federal law and our medical professionals are fully licensed practitioners in the Republic of Mexico.

Email: contact@amariboga.com
Website: www.amariboga.com

2. Information We Collect

2.1 Information You Provide Directly

When you contact us through our website forms, email or telephone, we may collect:

• Name, surname and contact details (email address, telephone number)
• Country of residence or nationality
• The reason for your enquiry or the condition you are seeking treatment for
• Any health information, medical history or background you voluntarily share
• Communication preferences

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version and operating system
• Pages visited, time spent and referring URL
• Device identifiers and screen resolution

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and schedule consultations
• To assess whether our programme may be appropriate for your needs
• To communicate information about our services, programme and safety protocols
• To fulfil our legal and medical obligations under applicable law
• To improve our website, communications and service quality
• To comply with regulatory requirements applicable to medical facilities in Mexico

We do not use your personal information for automated decision-making or profiling.

4. Medical and Health Information

Any health or medical information you share with us is treated with the highest degree of confidentiality. This information is accessed only by our licensed medical team and administrative staff with a legitimate need to know. We apply strict access controls and discretionary procedures consistent with medical ethics and applicable Mexican law.

Health information you provide prior to or during any clinical assessment is protected under the same confidentiality obligations that govern the patient–physician relationship. We will never sell, rent or commercially exploit medical information.

5. Legal Basis for Processing

We process personal data on one or more of the following legal bases:

• Consent: Where you have expressly provided your information through our contact forms or communications.
• Legitimate interest: To respond to your enquiry and assess potential clinical suitability.
• Legal obligation: Where required by Mexican law or applicable regulatory frameworks.
• Contractual necessity: Where information is necessary to provide the services you have requested.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors interact with our content. Cookies are small data files stored on your device.

We may use the following types of cookies:

• Essential cookies: Necessary for the website to function correctly.
• Analytics cookies: To understand aggregate usage patterns and improve performance (e.g. Google Analytics).
• Preference cookies: To remember settings and choices you have made.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Third-Party Services

Our website may integrate with third-party services that have their own privacy policies. These may include:

• Google Analytics: For website traffic analysis. Google's privacy policy is available at policies.google.com/privacy.
• Google Fonts: For typography rendering. Fonts are loaded from Google's CDN and may involve data transfer to Google servers.
• FormSubmit.co: Our contact form uses FormSubmit to route enquiries to our team. FormSubmit processes form data solely for the purpose of email delivery.
• WhatsApp / Telephone: If you contact us via WhatsApp or telephone, those communications are subject to the respective provider's terms.

We are not responsible for the privacy practices of third-party services. We encourage you to review their policies directly.

8. How We Share Your Information

We do not sell, trade or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With members of our medical team and administrative staff who require it to respond to your enquiry or provide care
• With service providers who assist in operating our website or business, under strict confidentiality obligations
• Where required by Mexican law, a court order or regulatory authority
• To protect the rights, property or safety of Amari Medical Institute, our patients or the public

9. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. Medical records and clinical correspondence are retained in accordance with applicable Mexican health regulations.

General enquiry data that does not result in a clinical relationship is typically retained for a period of up to 2 years, after which it is securely deleted or anonymised.

10. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration or destruction. These measures include secure email transmission, access controls and staff confidentiality obligations.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

11. International Transfers

Amari Medical Institute is located in Mexico. If you are contacting us from the European Union, United Kingdom, United States or another jurisdiction, your personal data may be transferred to and processed in Mexico. Mexico's data protection framework is governed by the Federal Law on Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares).

We apply appropriate safeguards to protect your data when transferred across borders.

12. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access a copy of the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data (subject to legal and medical retention obligations)
• Withdraw consent at any time (where processing is based on consent)
• Object to or restrict certain processing activities
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us using the details in Section 13 below.

13. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal information, please contact us immediately so that we may take appropriate steps to delete such information.

14. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the content or privacy practices of those sites and encourage you to review their respective privacy policies.

15. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational needs. The date of the most recent revision will be indicated at the top of this page. We encourage you to review this page periodically.

Continued use of our website after any changes constitutes your acceptance of the revised policy.